Returns and Refunds

CAN I return my purchased item?

At StreetFX Pty Ltd, we are committed to providing our customers with high-quality automotive products. However, we understand that there may be instances where a product does not meet your expectations. In accordance with the Australian Consumer Law (ACL), our returns policy is structured to ensure fairness and transparency.

Non-Returnable Items:

Please note that items purchased from StreetFX Pty Ltd are generally not returnable unless they are found to have a manufacturer defect. This policy applies to all products sold by us, including but not limited to:

  • Ready to Ship Items: While these items may be eligible for returns, this is not guaranteed. If the item required transfer between warehouses or special handling, we reserve the right to deny the return or apply additional charges.

  • Backorder Items: Products that are on backorder are non-returnable. Cancellations for these items can only be processed if the manufacturer accepts the cancellation. Any fees incurred from the manufacturer’s cancellation policy will be deducted from the refund, if applicable.

  • Available, Made to Order, or Special Order Items: These items are final sale and are neither returnable nor cancellable. Once payment has been received, the sale is considered final, and no refunds or exchanges will be provided. This policy is strictly enforced due to the custom nature of these orders.

Manufacturer Defects:

In compliance with the Australian Consumer Law, if a product you have purchased from StreetFX Pty Ltd is deemed to have a major fault or defect that is attributable to the manufacturer, you are entitled to a remedy. This may include a repair, replacement, or refund. To qualify, the defect must meet the following criteria:

  • The product is substantially unfit for its intended purpose and cannot be easily remedied within a reasonable timeframe.
  • The product does not match the description provided at the time of purchase, including the specific application to the vehicle.
  • The product is unsafe to use as intended.

For any return based on a manufacturer defect, you must notify StreetFX Pty Ltd within 30 days from the date of receipt. You will be required to provide evidence of the defect, such as photographs or videos, to facilitate the return process. Failure to provide adequate proof may result in the denial of the return.

Non-Defect-Related Returns:

Please be aware that returns for reasons other than manufacturer defects will not be accepted. This includes but is not limited to:

  • Change of Mind: StreetFX Pty Ltd does not offer refunds or exchanges for change of mind. It is the responsibility of the customer to ensure the correct item is selected before making a purchase.

  • Incorrect Fitment: If an item is incorrectly selected by the customer or does not fit their vehicle as anticipated (excluding cases where the product is misrepresented in our listing), it will not be eligible for return. Customers are encouraged to verify compatibility and fitment before finalizing their purchase.

  • Used or Damaged Items: Products that have been opened, test-fitted, used, or otherwise damaged, including damage to packaging or contents, will not be accepted for return. StreetFX Pty Ltd reserves the right to inspect all returned items and determine eligibility for return.

Return Fees:

For returns that are accepted (under manufacturer defect criteria), a restocking fee will be applied unless otherwise agreed upon. Alternatively, customers may opt for store credit, which will cover 100% of the original purchase price, excluding all associated non refundable costs. Please note that shipping costs from the original purchase are non-refundable.

Important Considerations:

We urge our customers to choose their items carefully before making a purchase. Our policy is designed to protect the integrity of the products we sell and to ensure compliance with Australian Consumer Law. By making a purchase with StreetFX Pty Ltd, you acknowledge and accept this returns policy.

For any queries or concerns regarding our returns policy, or if you believe your product is faulty, please contact our customer service team at.

IMPORTANT: Photos/videos are required for returns to be accepted.

At StreetFX Pty Ltd, we strive to process and fulfill your orders as quickly and efficiently as possible. To ensure transparency and compliance with Australian Consumer Law (ACL), we have established the following cancellation policy:

General Cancellation Policy:

Once an order is placed with StreetFX Pty Ltd, it is considered final. Due to the specialized nature of our products and operations, cancellations are generally not permitted. This applies to the following order types:

  • In-Stock Items: Orders for in-stock items are processed immediately upon receipt. These items may be transferred between distribution centres to expedite delivery. Once processing or transfer has begun, cancellations are no longer possible. Please review your order carefully before submission to prevent any issues.
  • Backorder Items: Orders for backordered items can only be canceled if the manufacturer approves the cancellation. Any fees imposed by the manufacturer will be deducted from the refund.
  • Made to Order or Special Order Items: Orders for custom-made, made-to-order, or special-order items are non-cancellable under any circumstances. These products are sourced or manufactured specifically for the customer, and all sales are final upon payment.

Exceptional Circumstances:

While our policy is to generally deny cancellations, we recognize that exceptional circumstances may arise. In cases where an order has not yet been processed or shipped, customers may contact our customer service team to request a cancellation. However, approval is at the sole discretion of StreetFX Pty Ltd, and the following conditions apply:

  • Cancellation Request Timing: Cancellations must be requested as soon as possible after the order is placed. Once an order has begun processing, cancellations will not be accepted.

  • Fees and Deductions: If a cancellation is approved, StreetFX Pty Ltd reserves the right to apply a cancellation fee to cover any costs incurred. This fee may include, but is not limited to, processing fees, restocking fees, and any fees imposed by suppliers or manufacturers.

  • Refunds: If a cancellation is approved, refunds will be processed within 14 business days of the cancellation approval. Refunds will be issued via the original payment method, minus any applicable fees.

Manufacturer Cancellations:

In rare cases where the manufacturer may cancel an order due to reasons such as production delays, discontinuation of a product, or other unforeseen circumstances, StreetFX Pty Ltd will notify the customer immediately. In such instances:

  • Refund Process: The customer will receive a full refund of the purchase price, including any shipping charges, without any cancellation fees.

  • Alternative Options: Where possible, StreetFX Pty Ltd will offer alternative products or solutions that may meet the customer’s needs. However, the customer is under no obligation to accept these alternatives.

Important Considerations:

By placing an order with StreetFX Pty Ltd, customers acknowledge and agree to this cancellation policy. It is the responsibility of the customer to ensure that their order is correct before finalizing the purchase. We recommend double-checking all details, including product specifications, quantities, and shipping information, to avoid the need for cancellation.

If you have any questions or concerns about your order or our cancellation policy, please contact our customer service team at 07 3276 7829

 

TRANSACTIONAL COSTS

When canceling an order placed through a specific payment method, please be aware that processing fees may apply. These fees are non-refundable and are imposed by the payment providers. The following fees will apply:

  • Afterpay or Zip Money: Cancelling orders made through Afterpay or Zip Money will incur an 8.0% processing fee. This fee reflects the non-recoverable charges imposed by these payment platforms.

  • PayPal/Credit Card: Cancelling orders made through PayPal or via Credit Card will incur a 2.9% processing fee. This fee corresponds to the transactional costs deducted by these payment processors.

Application of Fees:

Any applicable cancellation fees will be added to the return fee if a return is being processed simultaneously. This ensures all transactional costs are covered efficiently and transparently.

 

HOW do I return my purchased item?

 

If you need to return an item purchased from StreetFX Pty Ltd, please follow the steps below. This guide ensures a smooth and efficient return process, in accordance with our return policy:

1. Verify Eligibility for Return

Before initiating a return, ensure that your item meets the following criteria:

  • Manufacturer Defects: The item has a major defect or fault attributable to the manufacturer.
  • Return Period: The return request is made within 30 days from the date of receipt.
  • Condition: The item is in its original, unused condition, and includes all packaging, contents, and documentation.

Items that do not meet these criteria, including those that are opened, used, damaged, or missing packaging, cannot be returned.

2. Gather Necessary Documentation

Prepare the following documents and items for the return process:

  • Proof of Purchase: A copy of the original invoice or receipt.
  • Photos/Videos: Clear images or video evidence of the defect or issue, if applicable.

3. Contact Customer Service

Reach out to our customer service team to initiate the return process. You can contact us via:

  • Email: returns@streetfx.com.au

Provide the following information:

  • Order Number: Found on your original purchase confirmation or invoice.
  • Item Details: Product name, SKU, and reason for return.
  • Defect Description: Detailed description of the issue or defect, with attached photos/videos if applicable.

4. Receive Return Authorization

Once your return request is reviewed and approved, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed. Please follow these instructions carefully to avoid any issues with your return.

5. Prepare the Return Shipment

Pack the item securely in its original packaging, including all accessories, manuals, and parts. Clearly label the return package with the provided Return Authorization (RA) number. Ensure that the package is adequately sealed to prevent any damage during transit.

6. Ship the Return

Send the return package to the address provided in the return authorization instructions. You are responsible for any shipping costs associated with the return, unless the item is being returned due to a manufacturer defect. We recommend using a trackable shipping method to ensure the return is received safely.

 

WHEN will the refund be applied?

At StreetFX Pty Ltd, we aim to process refunds as efficiently as possible. Below is an overview of when you can expect your refund to be applied:

1. Return Inspection

Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria. This process typically takes up to 5 business days. During this period, we verify that the item is in its original, unused condition and review any evidence of defects, if applicable.

2. Refund Processing

After the inspection is completed and the return is approved, we will process your refund. The time it takes for the refund to be applied depends on the payment method used at the time of purchase:

  • Credit Card/PayPal: Refunds to credit cards or PayPal accounts are generally processed within 7-10 business days from the date the return is approved. Please allow additional time for your bank or payment provider to reflect the refund in your account. This can take an additional 3-5 business days depending on your bank’s processing times.

  • Store Credit: If you opt for store credit, it will be issued within 3-5 business days of return approval. The store credit will be applied to your account and can be used for future purchases at StreetFX Pty Ltd.

3. Notification

You will receive an email notification once your refund has been processed, including details of the amount refunded and the method used. If you do not receive a notification within the expected timeframe, please contact our customer service team to verify the status of your refund.

4. Important Considerations

  • Shipping Costs: Please note that shipping costs from the original purchase are non-refundable.
  • Return Fees: Any applicable return fees will be deducted from your refund unless otherwise stated.

For any questions or concerns regarding your refund, or if you experience any delays, please contact our customer service team.