At StreetFX Pty Ltd, we are committed to delivering your products efficiently and effectively. Our shipping policy ensures a smooth and reliable shopping experience, leveraging our extensive global distribution network.
Carriers and Delivery
To provide optimal delivery service, StreetFX Pty Ltd partners with multiple courier services. The carrier chosen for your order will depend on various factors, including the size, weight, and destination of the package. Large or bulky items may be shipped directly from our distribution centers to you, and the choice of carrier may vary based on the specific requirements of these items.
We operate several distribution centers worldwide, including locations in the USA. Depending on your location, we may ship your order from any of our distribution centers or transfer stock between centers to a location closer to you. For example, shipping large items from our USA warehouses to Australia may be more efficient than using ground freight from our Australian locations.
Average Shipping Times
- International to Western Australia: Approximately 6 days
- Ground Freight from Queensland to Western Australia: Approximately 12 days
All sales include applicable duties, taxes, GST, and associated fees.
Shipping Charges and Address Accuracy
Shipping charges are calculated based on the product and your delivery location. Please review your shipping information carefully before finalizing your order to ensure accuracy. This includes verifying that your shipping address and any necessary business name for business addresses are correct. Once an order is placed, we are unable to make changes to the shipping address.
If a parcel is not collected or needs to be returned due to incorrect or insufficient shipping information provided by the customer, postage costs will not be refunded. By placing an order, you confirm that all information provided is accurate and accept responsibility for any issues arising from incorrect information.
Authority to Leave
When placing an order, you may choose to authorize leaving the parcel at your premises without a signature. If you select this option, the parcel will be considered received once it is left at your address. Please note that StreetFX Pty Ltd and our delivery partners will not be liable for any loss or damage that may occur with this delivery method.
Order Processing
We aim to have all items shipped within their stated handling times. Our network of global warehouses ensures efficient order processing, with estimated handling times updated every 24 hours to reflect the most accurate information available.
For items in stock at any of our warehouses, it typically takes 3 to 6 days to transfer items between our distribution centers worldwide to our Australian warehouses.
International Shipments from Australia
International shipments may be subject to import duties and taxes, which are levied once the shipment reaches your country. You are responsible for covering any additional charges for customs clearance. Customs policies vary by country, so we recommend contacting your local customs office for further information regarding your order’s delivery.
Incorrect Shipping Charges
In rare cases, shipping charges may be incorrectly calculated due to errors beyond our control. If this occurs, we will contact you to discuss your order. StreetFX Pty Ltd reserves the right to cancel any order for reasons beyond our control and will ensure you are promptly informed and assisted in such situations.
For any further questions or assistance with your shipping needs, please contact our customer service team.